Return and Refund Policy
At Zamra Natural, we value customer satisfaction. This policy explains how returns and refunds are handled.
Returns
- Products may be returned within 7 days of delivery.
- Items must be unused, unopened, and in their original packaging.
- Customers are responsible for return shipping costs unless the product was defective or incorrect.
Refunds
- Refunds will be processed within 5–7 business days after we receive and inspect the returned item.
- Refunds are issued to the original payment method.
- Shipping charges are non‑refundable unless the return is due to our error.
Non‑Returnable Items
- Opened or used products.
- Digital or downloadable items.
- Items purchased during clearance sales.
Exchanges
If you received a defective or incorrect product, we will gladly exchange it at no additional cost.
Contact
To initiate a return or refund, please email us at:
support@zamranatural.com